As the coronavirus (COVID-19) continues to spread, we have a heightened awareness of our responsibility to our employees, our customers and to the manufacturers we represent. We have three priorities guiding our decisions during this time of uncertainty:
- keep our employees safe
- ensure service to our customers
- do our part in preventing the spread of the virus
Over the past few years, we have invested in developing and implementing cloud-based sales, marketing and service tools to allow our team to work remotely. This includes tools to manage email, phone systems, human resources and customer relations (CRM). Effectively immediately, we have given our employees the option to take their office equipment home and work remotely. Over the weekend we deployed and tested our systems and all are operational at 100%. We are ready to serve you immediately and will be attentive to your needs.
We also recognize we have a larger role to play in protecting our community and are doing our part to minimize any contribution to the spread of the virus. We are postponing meetings and educational sessions planned for March and will be actively rescheduling those activities at a later date. Our team has the capabilities to conduct live One-on-One video chats for training and other general business activities.
In addition to our office team working remotely, our field teams will be working from their own locations to make sure we serve your needs. Please contact them directly to help you with your business.
We understand several of our manufacturers and distributors have taken similar measures. We will continue to learn and adapt to refine operations and improve our preparedness through this time.